Privacy Policy

LEGAL TERMS

All our terms and legal policies are listed below and apply to use of this site,

EMBRACING ALL TONE OF WOMEN LTD

registered office is at 118-120 London Road, Mitcham, Surrey, United Kingdom, CR4 3LB (“Supplier”, “we” or “us”).  Company registration 10045401

  • Client Support Policy
  • Consumer Cancellations Rights
  • Faulty Products Policy
  • General Cancellation Rights Policy
  • Privacy and Cookie Policy
  • Supply and Delivery Policy
  • Terms and Conditions of Business
  • Website Ordering Policy
  • Website Use Terms
  • Website Sale Terms and Conditions

CLIENT SUPPORT POLICY

EMBRACING ALL TONE OF WOMEN LTD

registered office is at 118-120 London Road, Mitcham, Surrey, United Kingdom, CR4 3LB  (“Supplier”, “we” or “us”).  Company registration 10045401

 CLIENT SUPPORT POLICY – COMPLAINTS, HELP AND QUERIES

This policy is part of the terms and conditions for using the website and buying from us so please read it carefully.

(1)(a) If you need any help or have any queries or complaints, or would like to suggest any improvements, please write to us, preferably by email.

b) We aim to respond to any communication from you within 14 days of receipt. If we think that it will take longer to deal with your issues, we will try to keep you informed.

(2) We are bound by the professional approved code of practice, code of conduct or alternative dispute resolution relating to the BEAUTY INDUSTRY APPROVAL in so far as courses accredited by BIA.   Otherwise we are not bound by any professional approved code of practice, code of conduct or alternative dispute resolution.

Complaints

(3)(a) All complaints must be in writing to us. You must provide full details of your complaint allowing us at least 30 days so that we can try to resolve it and

(b) You are not entitled to withhold any payment, or part thereof, from us. Any complaints will be dealt with in accordance with this policy.

(4) If your complaint is about a faulty or damaged product or a problem with a digital download, please see our Faulty Products policy.

(5) If your complaint is about our services, please email us giving us full details of your complaint.

(6) If you want to cancel your order, exercising your consumer rights, please see our Consumer Cancellations Policy.

(7) If your complaint is about our website or anything on it, please see our Website Use Terms and Conditions as displayed on the website.

(8) We both agree to work together in good faith to attempt to settle any complaint or dispute. We both agree that if this is not possible we will consider settling the matter by Mediation or Arbitration before issuing Court proceedings.

CONSUMER CANCELLATION RIGHTS

EMBRACING ALL TONE OF WOMEN LTD  – 

registered office is at 118-120 London Road, Mitcham, Surrey, United Kingdom, CR4 3LB  (“Supplier”, “we” or “us”).  Company registration 10045401

CONSUMER CANCELLATION RIGHTS POLICY

This policy is part of the terms and conditions for using the website and buying from us so please read it carefully.

This policy applies if you are a consumer and want to exercise your consumer cancellation rights.

(1)(a) Consumer rights legislation means that consumers (individuals buying wholly or mainly outside their trade, business, craft or profession) who buy at a distance have the right to cancel some orders for purchase. If this applies, then you usually have 14 days from the date you receive your order to change your mind, cancel the order and, where applicable, return the items to us at our postal address to obtain a refund.

(b) If you are unsure as to whether you are a consumer please check this before placing your order. You can contact us by email or post.

(c) Refunds are made using the same payment method that you used to pay us. Please bear in mind that some payment methods mean that a refund may take up to 7 days to reach your account.

(d) Please see our Faulty Products Policy if you want to return products which are damaged or faulty.

Cancelling our Services

(2) You agree that we will provide our Services before the expiry of the 14 day cancellation period so you understand and agree that

(a) if we have provided the full Services to you, you cannot cancel or have a refund.

(b) if we have provided part of the Services then you must pay us for whatever Services we have provided until the date you cancel.

Cancelling our Products

(3) If you would like to return your order, please let us know this in writing within 14 days following the date you received your order (or from the date you received the last item which completed your order). We will then help you with information about the Returns Method, about how and when to return the item to us and provide you with a Cancellation form if you would like to use it. However, once you have cancelled in writing, items can be returned to our postal address. Unless your item is faulty (see our Faulty Products Policy), then you will be responsible for the costs involved in returning the item to us.

(4) Please return the products to us, within 14 days of the date you advise us of your cancellation, at your expense to our postal address (or any other address we have otherwise agreed in writing with you). We always advise that you return products using a service which provides you with proof of sending.

(5) The law says you can lose your right to cancel some products where, for example, you unseal audio/video recordings or computer software that was sealed at the time of delivery. (6) The law enables us to deduct an amount from your refund if you have diminished the value of the products beyond what is necessary to establish their nature, characteristics and function – i.e. “unreasonable use”.

(7) Unless you have lost the right to cancel, when you cancel an order for products we will refund the amount you paid for the products and the standard delivery costs (the cheapest option we provide). So, for example, if you have chosen any express or next day delivery options you will only be reimbursed the amount of our standard delivery costs.

(8) Where you cancel an order for products then we will refund you within 14 days of:

– the date we receive the products

– when you provide us with proof of sending products back to us

whichever is sooner.

Cancelling our Academy Courses (this does not include courses which are run online)

(9)(a) Consumer rights legislation means that, assuming you have not yet attended the course, consumers can cancel any course which you book online or by telephone up to14 days after the date that you make your booking.

(b) You can cancel a course which you have booked online by emailing info@eatow.co.uk

(c) If you have not booked your course online or by telephone please see section (2) of our General Cancellations and Termination Policy

Cancelling Digital Content – this includes courses which are run as online courses and downloadable resources

(10) Unless we have agreed otherwise in writing, digital content is usually supplied within 24 hours after you have made payment. This means that you cannot cancel your purchase.

However, if the digital content is faulty please refer to our Faulty Products Policy

If you have a complaint about our digital content, please refer to our Client Support Policy

FAULTY PRODUCTS POLICY

EMBRACING ALL TONE OF WOMEN LTD –

registered office is at 118-120 London Road, Mitcham, Surrey, United Kingdom, CR4 3LB  (“Supplier”, “we” or “us”).  Company registration 10045401

FAULTY PRODUCTS POLICY

This policy is part of the terms and conditions for using the website and buying from us so please read it carefully.

This policy applies only if you have received faulty or damaged products.

(1) If you receive damaged or faulty items or a product subsequently develops a fault please email us. We ask that you please contact us within 7 days of receipt or finding the fault, whichever is soonest. We will then assist you with information about the Returns Method – about how and when to return the item to us.

(2) Alternatively, you can return any faulty product to us using the postal address, or if products were sent via the internet please return accordingly 

(3) Where you have returned a faulty item to us then, once we have checked/tested the product, we will either offer you a replacement (if we are able to do this) or refund.

(4) Refunds are made within 14 days of receipt of the faulty item by us. We will refund you the cost of the faulty item, the amount you paid for delivery to you and the amount that you paid to return it to us, as agreed in the Returns Method.

(5) Refunds are made using the same payment method that you used to pay us. Please bear in mind that some payment methods mean that a refund may take up to 7 days to reach your account.

Faulty Digital Content

(6) If you are experiencing difficulty with downloading or using digital contact please email us. If digital content is faulty and we are unable to supply an alternative we will refund you within 14 days of the date we notify you that we are unable to provide useable digital content.

GENERAL CANCELLATION RIGHTS POLICY

EMBRACING ALL TONE OF WOMEN LTD

registered office is at 118-120 London Road, Mitcham, Surrey, United Kingdom, CR4 3LB  (“Supplier”, “we” or “us”).  Company registration 10045401

GENERAL CANCELLATIONS AND TERMINATION POLICY

This policy is part of the terms and conditions for using the website and buying from us so please read it carefully.

If you are not a consumer and want to cancel your purchase this Cancellations and Terminations Policy will apply.

(1) This clause relates to ending our Agreement however

(a) If you have a complaint please see our Client Services Policy.

(b) If you want to exercise your right to cancel as a consumer, please see our Consumer Cancellations Policy.

(2) Cancelling meetings and/or courses

This clause relates to cancelling E.A.T.O.W meetings with us and includes E.A.T.O.W Courses. Unless you are exercising consumer cancellation rights (see our Consumer Cancellations Policy) or we have agreed otherwise with you in writing, you can cancel on the following terms:

  • Whilst most Services are supplied from our own premises we may agree to provide Services at any agreed venue or venues to suit you, as specified within the Proposal or your Order Confirmation. If you wish to cancel or make any changes to any venue then you will be responsible for all of the costs associated with such cancellation and/or change.

(b) Otherwise

(i) if you cancel at least 30 days before the agreed date  – we will refund you the price you paid excluding a £25 administration fee and excluding all of the costs associated with cancellation and of venue, as detailed in part 2(a) above

(ii) if you cancel less than 30 days but at least 14 days before the agreed date  – we will refund you 75% of the price you paid excluding a £25 administration fee and excluding all of the costs associated with cancellation and of venue, as detailed in part 2(a) above

(iii) if you cancel less than 14 days but at least 7 days before the agreed date  – we will refund you 50% of the price you paid excluding a £25 administration fee and excluding all of the costs associated with cancellation and of venue, as detailed in part 2(a) above

(iv) if you cancel less than 7 days before the agreed date we will be unable to refund any monies to you

(3) The amounts due on cancellation, as detailed above, will be deducted from any amounts you have already paid for Services and will be repaid to you, using the same method that you used to pay us, within 30 days of the date of your cancellation. However, where you have not yet made payment then you remain responsible for payment of the amounts due on cancellation which must be paid within 14 days of the date of your cancellation.

(4) We reserve the right to cancel meetings and E.A.T.O.W courses at any time, without notice. Where we do this we will, at our discretion

(a) Offer you an alternative date and/or

(b) Refund the amount you have paid to us for the cancelled meetings and/or E.A.T.O.W courses.

(5) If you are more than 30 minutes late to a meeting or attending a E.A.T.O.W course, we reserve the right to cancel the meeting and/or refuse your admittance to a E.A.T.O.W course. In these circumstances, you will not be entitled to any refund and will be responsible for any outstanding payment.

(6) Cancelling our Services

Other than consumer cancellation and cancelling meetings and courses (see our Consumer Cancellation Policy) either of us can terminate our Agreement (as regards to some or all of the Services) at any time, for any reason, by giving to the other 30 days’ written notice. However, where you terminate the agreement:

(a) Any payment which is due for Services supplied up to the date of termination remains payable.

(b) Any payment already made for deposit, pre-paid fees or Services supplied up to the date of termination is non-refundable

(c) You remain responsible for the payment of any fees and non-refundable expenses or third party costs agreed if they have not already been paid for.

(d) Where we have agreed a minimum duration for the supply of Services you cannot terminate our agreement until that minimum duration has expired. This means, for example, that an agreement which has a minimum duration of 6 months cannot be cancelled until after the end of the 6 months. You can terminate a minimum duration agreement by giving us 30 days written notice but you will still be liable to make payment until the minimum duration has expired.

(6) Refunds under this clause

Where we have agreed that you are due a refund of anything which you have paid to us this will be made within 14 days of the date we agree that the refund is due using the same payment method you used to pay us.

registered office is at 118-120 London Road, Mitcham, Surrey, United Kingdom, CR4 3LB  (“Supplier”, “we” or “us”).  Company registration 10045401

PRIVACY AND COOKIES POLICY

EMBRACING ALL TONE OF WOMEN LTD

registered office is at 118-120 London Road, Mitcham, Surrey, United Kingdom, CR4 3LB  (“Supplier”, “we” or “us”).  Company registration 10045401

PRIVACY & COOKIE POLICY – YOUR INFORMATION AND DATA PROTECTION

1 The Policy

(1) This policy is part of the terms and conditions and policies applicable when using this website and buying from us – please read our other terms and conditions and policies. You can find our contact information www.eatow.co.uk.com/contact

(2) The provision of the website and any purchases will be reliant on information provided by you, so you are responsible for ensuring that any information you provide is accurate, correct and up-to-date and in accordance with all our terms and conditions and policies.

(3) We use our best endeavours to keep your information secure, but refer you to your obligations for keeping your username and password secure.

(4) If you have any queries about this policy or your information or you need any help, please email info@eatow.co.uk

2  Consent

(1) By using the Website and purchasing from us, you are specifically providing your consent to our use of cookies in accordance with this policy and to enable us to use the information you provide (such as when you register or purchase). This will include information provided via any service provider.

(2) If you object, then please do NOT register with us nor use the website or purchase from it.

(3) When you give us information about another individual or organisation, it is on the basis that they have agreed to this and that you have the right to provide and use the information in this way.

3 Personal Information

(1) Unless you have entered into a separate agreement with us, then any personal information we hold will be used, for example, to identify you, fulfil orders, run the website and our business efficiently or for analysis and marketing purposes (including any third party services used). Unless agreed otherwise, personal information will only be used by us and our subsidiary or parent companies and selected third parties, including those who perform services for us/on our behalf.

(2) You will be sent updates and information communications (for example about new services or offers). You can opt in or out of receiving these by emailing info@eatow.co.uk

4 Non-Personal Information

(1) When you use the website, some information is also automatically logged and stored. However, this information does not identify you personally. We use this aggregate information to analyse behaviour relating to the website generally. We may also share aggregate information with selected third parties, but we do not disclose your personal information.

(2) We use your IP address to help to identify you and to gather broad demographic information, help to diagnose problems with our server, to administer the website and for security reasons, such as fraud detection.

5 Cookies and Targeted Advertising

(1) In the same way as most other websites we use cookies, which are files that web browsers place on a computer’s hard drive or in memory and which we use to

– help us to distinguish visitors and identify whether you have used the website previously, so that we can understand your browsing habits and make the experience as meaningful to you personally as is possible and to improve the Website (analytics and performance)

– deal with the administration of the Website, to analyse and compile statistics about its use (e.g. how many users/visitors and what they viewed) and to improve it. They are not used to read data from any hard drive and cannot retrieve information from any other cookies created by other Websites.

(2) Standing alone, cookies do not identify you personally but merely recognise your browser. Unless you choose to identify yourself, for example by registering with us, then you remain anonymous to us. Cookies come in two types: session-based and persistent:

(a) Session cookies exist during an internet session. They disappear from your computer when you close your browser software or turn off your computer.

(b) Persistent cookies remain on your computer after you have closed your browser or turned off your computer. They include such information as a unique identifier for your browser. We use persistent cookies that only we can read and use, to identify the fact that you are a website user or prior website user (as the case may be) and to track your use. We take care with security and confidentiality of information stored in persistent cookies. These cookies expire after 6 months.

(3) Some cookies are essential for parts of the website to operate and have already been set. Some may be essential (such as for the shopping cart or to prevent fraud), whilst others relate to functionality. You may be able to delete and block cookies from the website but that means that some parts of the website will not work. For information on blocking cookies refer to the instructions on your Browser which is often located under the “Tools” section. Help is also available at www.allaboutcookies.org 

(4) You can delete any cookies on your computer by referring to the instructions for your file management software and/or settings to locate the file or directory that stores cookies and delete it. Help is also available at www.allaboutcookies.org

(5) You can find information about most of the cookies we use from time to time in the Cookies We Use section. However, whilst we try to provide you with up-to-date information this is a non-exhaustive list. Particularly, the third parties we work with may set cookies and, whilst we have tried to identify these so you can opt out, please email us if you have any queries. 

(6)(a) Advertising – cookies are also used as part of advertising to deliver to you relevant and tailored content (including advertising content) and then to analyse how effective that content is.

(b) Third Parties, such as Google, Facebook, Bing, Pinterest, Twitter and Instagram (these are included by way of example rather than an exhaustive list) may use cookies, web beacons (see http://www.allaboutcookies.org/web-beacons/ ), and similar storage technologies/tools to collect or receive information from the website (and/or App) and elsewhere on the internet and use that information to provide measurement services and target advertising. You can also find details of those third parties www.aboutads.info/choices.

(c) You can opt-out of the collection and use of information for to provide measurement services and target advertising. Help for you to exercise your choices is available at www.aboutads.info/choices.

6 Third Parties, Associates and social media icons

(1) If you visit the website via a website operated by a third party, or you have registered with that third party, then certain information about you that you have provided to them may be transmitted to us. You should review the privacy policy of the website from which you reached our website in order to determine what information was collected and how you agreed that the associate could use that information. We may or may not retain that information; if we do, then we will only use it in accordance with our privacy policy, regardless of any third party policy.

(2) If you reach the website through a third party and you choose to register with us, we may be required to give the third party some or all of your registration information. We will only do so in accordance with this policy, but we cannot control how the third party uses the information. Please review the third party’s privacy policy before providing information to us. You can ensure that the personal information you provide to us is not shared with any third parties (except in accordance with this policy) by visiting us directly instead of through one of our associates.

(3) Social media – from time to time our website may use social media icons (such as Twitter) and embedded video content (such as from YouTube). Please remember that when you click on a social media icon or watch that video content that you are using a third party website and we are not responsible for that website’s cookies so we advise you to review the cookie/privacy policy of the relevant website.

7 Changing and viewing information

(1) You can change any information you provide to us by emailing us.

(2) You are entitled to ask for a copy of your information (for which we may charge a small fee); please email info@eatow.co.uk  However, we will only send this information to the current email address which we hold for you, unless you send us your full postal address and request that we send the information to you at your postal address (and we are able to verify the validity of this address).

8 Queries

(1) If you have any queries about this Privacy Policy or your information, please email us at info@eatow.co.uk

(2) We aim to respond to any queries within 7 working days.

Google Analytics         Persistent & session     These analyse use of our website by storing

cookies on a user’s computer. We receive reports about use. Google stores this information – see www.google.com/privacypolicy.html

_utma                             Session                        Anonymously identifies each user so we can identify how many different people visit over time – expires after 2 years

_utmb                             Session                        Both identify each unique visit to the website –

and _utmc                                                          expires after 30 minutes of inactivity

_utmz                             Session                        Calculates search engine traffic, ad campaigns or email link.  Expires 6 months from set/update

Opt out of Google cookies at https://tools.google.com/dlpage/gaoptout

wordpress                     Session                        Both expire at the end of session (when you are

wordpress_ecab                                                 logged out

wordpress_logged_in_ecab

woocommerce               Session                        All expire at the end of session (when you are

woocommerce_items_in_cart                            logged out

woocommerce_cart_hash

wp_woocommerce_session_ecab

kpq                                                                     see https://www.shareaholic.com/privacy and

rpq                                                                      https://www.shareaholic.com/privacy/choices

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SUPPLY AND DELIVERY POLICY

EMBRACING ALL TONE OF WOMEN LTD –

registered office is at 118-120 London Road, Mitcham, Surrey, United Kingdom, CR4 3LB (“Supplier”, “we” or “us”).  Company registration 10045401

SUPPLY AND DELIVERY POLICY

This policy is part of the terms and conditions for using the website and buying from us so please read it carefully.

A Services

(1) Services are supplied as agreed on the website (for purchases made via our website) and/or your order confirmation or on the relevant Proposal.

(2) Accreditation certificates, such as BIA and others  incur a charge and will be supplied within 1 calendar month of the date we receive full cleared payment.  

B Products

(1)(a) Dependant on what you order, you may be offered a range of shipping options. Shipping and delivery charges will be displayed on checkout and calculated for delivery to the shipping address you provide or as shown on your Proposal.

(b) Where applicable, only basic delivery charges (the cheapest) are refundable, unless the product we send you is damaged or faulty (see the Faulty Products Policy).

(2) Where we offer free shipping then, unless the product description or checkout says otherwise, this will be to an address in mainland England, Wales, Scotland or Northern Ireland.

(3) Unless otherwise displayed at checkout, or the product description or order confirmation says otherwise, we aim to dispatch products to you within 7 days of the date of accepting your order. If you are a consumer the law says that we must dispatch products to you within 14 days so if there is going to be a delay we will email you to let you know so you can cancel your order or choose another product. However, despatch and delivery times are only estimates and we are not responsible for late delivery or unavailability of products.

(4) If for some reason we are unable to dispatch the exact product you have ordered then, at our discretion, we will either refund the price paid for that item or will email you and offer you an alternative item.

(5) The risk in any products will pass to you when they are delivered to you.

(6) Taking delivery of products is entirely your responsibility. If you are unable to take delivery and the products are returned to us, then we will arrange one further delivery.

(7) Delivery of some products may be by a service which requires a signature on receipt (usually by someone aged 18 or over). Your signature, or that of someone on your behalf, confirms receipt of the products but also the state of the package received – see clause (8) below.

(8) When you receive your order it is your responsibility to carefully examine both the package (before it is opened) and the products for any damage. If there is any damage whatsoever or if, for example, a package shows signs of damage before it is opened, we ask that you please sign for the parcel, ‘Received Damaged’. Please then follow the instructions in our Faulty Products Policy

C E.A.T.O.W Courses & Online courses and arrangements. 

(1) E.A.T.O.W course are held at various venues – please see the list of available courses on the website or any printed information you have been given.  It is your responsibility to attend the venue for the course which you have booked and at the time provided when you are booking.

(1)Online courses, meetings, in the website.  It is your responsibility to attend the arranged meet up point which you have booked and at the time provided when you are booking 

D Digital Content

(1) Unless we have agreed otherwise in writing, Digital Content is usually supplied within 24 hours after you have made payment. If we cannot supply within that time then we will contact you and either offer an alternative or a refund.

(2) Our supply is performed with reasonable skill and care and is complete upon download.

TERMS AND CONDITION OF BUSINESS

EMBRACING ALL TONE OF WOMEN LTD –

registered office is at 118-120 London Road, Mitcham, Surrey, United Kingdom, CR4 3LB (“Supplier”, “we” or “us”).  Company registration 10045401

TERMS AND CONDITIONS OF BUSINESS

We are EMBRACING ALL TONE OF WOMEN  Ltd, whose postal address

registered office is at 118-120 London Road, Mitcham, Surrey, United Kingdom, CR4 3LB  (“Supplier”, “we” or “us”).

We are a company registered in England and Wales, company registration number 10045401

Our email address is: info@eatow.co.uk

We are not currently registered for VAT

You are the client who buys any Product and/or Services from us (”you”, “your”)

We reserve the right to vary these terms and conditions without notice but the terms and conditions which apply to your purchase are those which were current at the time of your purchase.

These Terms and Conditions incorporate all of the terms and conditions and policies on this website so please read them carefully. You (the user) agree to these each and every time you view the website or buy anything from us.

1          OUR DEFINITIONS

(1) “Agreed extras” means any Services and/or Products which do not form part of an Order Confirmation or Proposal.

(2) “Agreement” means the agreement between you and us for the provision of Services, Products and Digital Content incorporating these Terms and Conditions of business, any individual Order Confirmation Proposal and any special terms we have agreed in writing.

(3) “Consumer” has the same meaning ascribed in regulation 4 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, as amended.

(4) “Digital Content”, in accordance with the Consumer Rights Act 2015, means “data which are produced and supplied in digital form” and includes our e-books and online courses.

(5) “Intellectual Property Rights” means any patent, trademark, service mark, registered design, copyright, design right, invention, know-how, confidential information or process including, but not limited to, management process, technical, creative or artistic concept and/or design, right to extract or exploit information from a list of contact details or a database, any contact or database rights and any application for any of the above, and any other intellectual property right recognised in any part of the world, whether or not presently existing or applied for, which is held by the owning party

(6) “Order Confirmation” relates to orders which you place online using the website and means the email confirming your order and describing your purchases.

(7) “Products” means the products/materials which are detailed in the Order Confirmation or Proposal, as applicable. It may also refer to products such as training materials which are provided to you as part of any Services.

(8) “Proposal” means the document describing the Services to be provided by us and includes an Order Confirmation in relation to any “off the shelf” programme which you purchase, including from our website. This may be in the form of an email to you.

(9) “E.A.T.O.W Course” means any course which is available for personal attendance by anybody other than you or a member of your organisation or group of organisations.

(10) “Services” means the agreed professional Services, including providing our courses, to be supplied by us to you, as outlined in each Order Confirmation and/or Proposal, together with any associated products.

(11) “Website” means the website and all content at www.eatow.co.uk 

Interpretation

(11) Unless the context requires otherwise, reference to the singular includes the plural and reference to the masculine includes the feminine and vice versa.

(12) We use headings for convenience only and these are not intended to affect the interpretation of these terms and conditions.

2          ABOUT OUR SERVICES AND PRODUCTS

(1) Where an individual enters into an agreement on behalf of an organisation, that organisation confirms that it will be bound by such agreement.

(2) You are always responsible if you ask anyone to liaise, communicate or work with us (for example to supply us with information) for you or on your behalf.

(3)(a) Services are based upon the information, data, materials, and anything which you provide to us. You therefore agree and understand that, although we do our best to help you achieve your objectives, we make no warranty or endorsement and do not guarantee any results.

(b) You are responsible for ensuring that you choose and use Services, Products and Digital Content to meet your specific needs. Except as we have expressly stated in writing or those statutory warranties which apply by law (particularly to consumers), we offer no other express or implied warranties. Accordingly, you agree and understand that we are not responsible for any action you take or fail to take as a result of our Services and/or Products and Digital Content, nor for any reliance you may place upon them, nor any consequences whatsoever during or as a result of our Services and/or Products and Digital Content or failure to supply.

(4) Intellectual Property Rights – Unless we agree otherwise in writing

(a) We retain all the Intellectual Property Rights in anything we supply to you.

(b) Upon cleared payment we grant you a world-wide, royalty-free, non-exclusive licence to use anything we supply to you for the purposes we supplied them. Unless we agree otherwise in writing this will be for your own personal and/or organisational use, as applicable – you cannot reproduce it.

(5) We both agree to keep any confidential information obtained from each other or about each other during the provision of the Services and, other than to provide the Services, will not disclose it to any third party, unless we both agree or as required by law or Court Order.

(6) As relevant we both agree that all data with be handled and used in accordance with the current data protection legislation in England and Wales.

3          WEBSITE ORDERING

For information about ordering from our website, please refer to our Website Ordering Policy.

4          ABOUT YOUR PURCHASE

(1)(a) Details of the Services, Products and/or Digital Content which we agree to supply are contained in your Order Confirmation or the relevant Proposal. We can supply agreed extras (such as additional services) for additional costs which we agree in advance.

(b) We provide the details we are required to by law about what we sell, including, where relevant, the “main characteristics” of Services and Products.

(c) Images relating to Digital Content, Services and Products offered for sale as displayed on the website may be affected by the equipment used to view them. Please be aware that what you see (particularly in so far as colours and shapes of Products are concerned) depends on your display and settings and we cannot guarantee that this will be accurate. If you have any queries, please email us before placing your order.

(2) If you have any queries about anything we sell, please email us before placing your order.

(3) Whilst most Services are supplied from our own premises we may agree to provide Services at any agreed venue or venues to suit you, specified within the Proposal or in your Order Confirmation. If you wish to cancel or make any changes to any venue, then you will be responsible for all of the costs associated with such cancellation and/or change.

5          PRICE AND PAYMENT

(1)(a) The price for the relevant Services, Products and/or Digital Content include any relevant VAT and are as shown on the website, your Order Confirmation or on the relevant Proposal. You will receive an invoice for any subsequent agreed extras.

(2) Unless specified otherwise on the website (for purchases made via our website), your Order Confirmation, Proposal or Invoice, payment

(a) Of any deposits paid are non-refundable

(b) Is due in advance before any Services, Products and/or Digital Content are supplied

(c) Is due within 7 days of the date of our invoice

(d) Must be made in GBP by bank transfer using the details provided on the relevant invoice or, for website purchases, using the accepted payment methods are shown on the website.

(3) Where payment or any part payment (such as one instalment of monthly instalments) due to us is overdue (such as if there are problems with the payment method or payment does not clear or is not made on time), then we reserve the right to

(a) Immediately cease or suspend the provision of any Services, Products and/or Digital Content until we receive full cleared payment. No rights will pass to you until such time as we have received full cleared payment for all sums outstanding to us.

(b) Charge interest at the rate of 15% per annum from the date of invoice to the actual date of cleared payment of the outstanding amount, together with any statutory late payment penalty available. We may also recover reasonable costs including, but not limited to, legal costs and expenses incurred in obtaining payment.

6              SUPPLY AND DELIVERY

For information about how your purchase will be supplied/delivered, please refer to our Supply and Delivery Policy.

7          YOUR OBLIGATIONS

(1) You agree to co-operate with us and to provide anything we need to supply you with your purchase from us within 7 days of our request to you. It is your responsibility to retain, as applicable, up to date copies and/or back-ups of anything which you provide to us.

(2)(a)(i) You understand that you are responsible for anything you provide to us (including any data, documentation and information) and agree that you are able to provide this to us and it will be complete, true, accurate and valid, will not breach any rights of any third party, whatsoever in nature (including, but not limited to, copyright or other intellectual property rights) and is not contrary to any law and you will neither omit nor withhold any data, information or documentation required nor change any data, information or documentation that would cause it to be, or appear to be, false or inaccurate and will ensure it is virus-free.

(ii) It is particularly important, and your sole responsibility, to ensure that any products we may supply are suitable for you. If you have any concerns at all or are unsure as to whether a product is suitable we always advise that you seek the help of a qualified medical professional before testing/use.

(b) You agree to grant us a non-exclusive, worldwide and royalty-free sub-licensable licence for the whole of any agreement between us, if applicable, to access, edit, modify, adapt, translate, exhibit, publish, transmit, participate in the transfer of, reproduce, copy, create derivative works from, distribute, perform, display and otherwise use anything which you provide to us as necessary solely for the purposes of operating and providing our Services to you.

(3) You agree to use anything we supply to you responsibly, for the purposes for which it was supplied and comply with all applicable legislation and act in accordance with our Agreement with you.

8          OUR OBLIGATIONS

(1) Services are performed to the best of our ability, with reasonable skill and care and to a reasonable standard in accordance with relevant recognised standards and codes of practice.

(2) Unless specifically agreed otherwise in writing, time is not of the essence and timelines and limits provided are estimates only.

(3) We reserve the right to

(a) Suspend our Services for repair, maintenance or improvement but restore them as soon as we deem reasonably practicable

(b) Use the services of any other persons and/or organisations with suitable skills and experience and use alternative venues as may be necessary.

(4) We make no warranty and cannot guarantee that the Services, Digital Content and/or emails will be uninterrupted, secure, free from any errors, virus and/or other code that has contaminating or destructive properties or that any data generated, stored, transmitted or used via or in connection with anything which we provide will be complete, accurate, secure, up to date, received or delivered correctly or at all.

(5) Any data, information or documentation we have agreed to provide will be in the format that we, in our sole and absolute discretion, deem appropriate.

(6) We reserve the right to include a reference to having provided Services to you (but not the exact nature of those Services) as part of any promotion and marketing of our business.

9          FAULTY PRODUCTS

If you receive a faulty or damaged product, or have problems with Digital Content please refer to our Faulty Products Policy.

10        CONSUMER CANCELLATION RIGHTS

If you are a consumer and want to exercise your consumer cancellation rights, please refer to our Consumer Cancellations Policy.

12        CLIENT SUPPORT – COMPLAINTS, HELP AND QUERIES

If you have any queries or complaints, please refer to our Client Support Policy.

13        OUR LIABILITY AND LIMITATION AND YOUR INDEMNITY

(1) Nothing in our Agreement with you excludes or limits our liability for death or personal injury resulting from our negligence or that of our employees or agents.

(2) We will never be liable for any indirect, incidental or consequential loss or damage, including any economic loss or loss of profit or business whatsoever suffered by you or any third party howsoever caused, including as a result of any negligence, breach of contract, misrepresentation or otherwise.

(3)  Your remedies are limited to damages which will not exceed the greater of £20 or the price of the Services, Products and/or Digital Content you purchased and which are the subject of your complaint.

(4) You undertake to indemnify and keep us fully indemnified at all times from and against any actions, proceedings, claims, demands, costs (to include, without prejudicing the generality of this clause, legal costs), awards or damages howsoever arising directly or indirectly as a result of any breach or non-performance by you of any of your obligations, undertakings or warranties as set out within our Terms and Conditions, policies, Order Confirmation and/or Proposal or as otherwise agreed with you.

14        CONTACTING US

(1)(a) If you need to write to us or provide us with any formal notice then you can use the email and postal addresses provided

– in your Order Confirmation, for website orders or

– on your Proposal, for any other orders

(b) As applicable, we will write to you using the email and/or postal addresses you provided when placing an order on the website or on the Proposal

(c) Written communication, including formal notices, will be deemed to be received when

(i) sent by email – on the working day on which they were sent provided the sender has a valid successful delivery receipt OR

(b) sent by post by any tracked service, on the date that the relevant postal service obtains a record of receipt from or on behalf of the addressee

(2) Any requests for help, queries or complaints will be dealt with in accordance with our Client Support Policy.

15        SIGNING 

(a) Any agreement between us can be executed in any number of counterparts, and on separate counterparts, each of which shall be deemed an original, but the agreement shall not be effective until each of us, the parties, have executed at least one counterpart.

(b) The counterparts of our agreement, any Proposal and all and any Ancillary Documents may be executed by electronic signature and delivery by electronic means by one party to the other and the receiving party may rely on the receipt of such document so executed and delivered as if the original had been received.

16        GENERALLY

(1) Assignment – You specifically agree that you cannot transfer, sell or share any rights in any way and nobody else can benefit but you without our express written consent.

(2) Third party rights –  Nothing in our Agreement is intended to give any benefit to any third party (whether referred to herein by name, class, description or otherwise) or any right to enforce any Agreement with us.

(3) You agree that nothing in our Agreement will be deemed to create any partnership, joint venture or agency relationship between us.

(4) Force Majeure – We will not be liable for any delay or failure to perform any of our obligations if the delay or failure results from events or circumstances outside our reasonable control including, but not limited to, acts of God, accidents, war, fire, strikes, lock outs, failure of any communications including telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply and we are entitled to a reasonable extension of our obligations.

(5) Waiver – Nothing in our Agreement and no express or implied waiver by us in enforcing any of our rights shall prejudice our rights to do so in the future.

(6) Invalidity – Each clause or any part at all of our Agreement is to be regarded as independent of the others.  This means that should any clause or any part at all of our Agreement be found to be unenforceable or invalid, it will be severed and will not affect the enforceability or validity of the rest of our Agreement.

(7) Governing Law and Jurisdiction – Our Terms and Conditions and policies, together with our Agreement with you, shall be interpreted, construed and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the English Courts. However, it is agreed between the parties that any disputes will be settled by either commercial mediation or Arbitration only.

WEBSITE ORDERING POLICY

EMBRACING ALL TONE OF WOMEN LTD –

registered office is at 118-120 London Road, Mitcham, Surrey, United Kingdom, CR4 3LB  (“Supplier”, “we” or “us”).  Company registration 10045401

SUPPLY AND DELIVERY POLICY

This policy is part of the terms and conditions for using the website and buying from us so please read it carefully.

 A Services

(1) Services are supplied as agreed on the website (for purchases made via our website) and/or your order confirmation or on the relevant Proposal.

(2) Accreditation certificates, such as BEAUTY INDUSTY APPROVAL OR OTHERS  May incur a charge and will be supplied within 1 calendar month of the date we receive full cleared payment.

B Products

(1)(a) Dependant on what you order, you may be offered a range of shipping options. Shipping and delivery charges will be displayed on checkout and calculated for delivery to the shipping address you provide or as shown on your Proposal.

(b) Where applicable, only basic delivery charges (the cheapest) are refundable, unless the product we send you is damaged or faulty (see the Faulty Products Policy).

(2) Where we offer free shipping then, unless the product description or checkout says otherwise, this will be to an address in mainland England, Wales, Scotland or Northern Ireland.

(3) Unless otherwise displayed at checkout, or the product description or order confirmation says otherwise, we aim to dispatch products to you within 7 days of the date of accepting your order. If you are a consumer the law says that we must dispatch products to you within 14 days so if there is going to be a delay we will email you to let you know so you can cancel your order or choose another product. However, despatch and delivery times are only estimates and we are not responsible for late delivery or unavailability of products.

(4) If for some reason we are unable to dispatch the exact product you have ordered then, at our discretion, we will either refund the price paid for that item or will email you and offer you an alternative item.

(5) The risk in any products will pass to you when they are delivered to you.

(6) Taking delivery of products is entirely your responsibility. If you are unable to take delivery and the products are returned to us, then we will arrange one further delivery.

(7) Delivery of some products may be by a service which requires a signature on receipt (usually by someone aged 18 or over). Your signature, or that of someone on your behalf, confirms receipt of the products but also the state of the package received – see clause (8) below.

(8) When you receive your order it is your responsibility to carefully examine both the package (before it is opened) and the products for any damage. If there is any damage whatsoever or if, for example, a package shows signs of damage before it is opened, we ask that you please sign for the parcel, ‘Received Damaged’. Please then follow the instructions in our Faulty Products Policy

C E.A.T.O.W Courses

(1) E.A.T.O.W course are held at various venues – please see the list of available courses on the website or any printed information you have been given.  It is your responsibility to attend the venue for the course which you have booked and at the time provided when you are booking. This also includes online courses and meet up 

D Digital Content

(1) Unless we have agreed otherwise in writing, Digital Content is usually supplied within 24 hours after you have made payment. If we cannot supply within that time then we will contact you and either offer an alternative or a refund.

(2) Our supply is performed with reasonable skill and care and is complete upon download.

WEBSITE USE TERMS & CONDITIONS

EMBRACING ALL TONE OF WOMEN LTD

Company registration 10045401

WEBSITE USE TERMS & CONDITIONS

These Terms and Conditions incorporate all of the terms and conditions and policies on this website. You (the user) agree to these each and every time you view and use the website.

“Website” means the website and all contents of www.eatow.co.uk

1 ABOUT US

(1) We are Embracing All Tone of Womena company registered in England and Wales, company registration number 10097478 whose registered office is at 118-120 London Road, Mitcham, Surrey, United Kingdom, CR4 3LB. We own and operate the Website.

(2) You can contact us at:

(a) Our trading address which is suppliers on previous points 

(b) Our email address info@eatow.co.uk 

2 ACCEPTANCE  

(1) By using us, this Website and buying from us, you confirm that you are aged 18 or over

(2) These Terms and Conditions and all of the terms and conditions and policies apply when you view and use this Website place an order, unless we have agreed something different in writing with you before you order.

(3) From time to time we will be update the terms and conditions and policies and the amendments take effect immediately, so please check the documents each time you use the Website.

3 WEBSITE USE AND INTELLECTUAL PROPERTY

(1) We own the Website, including everything that we upload/put on it (the content).

(2) The Website and all the content we upload is subject to copyright which belongs to us.

(3) As a user you are solely responsible for your use of the Website and agree that you will not in any way breach any of our rights, including intellectual property rights and copyright

(4) We give you a licence, to view and use the Website and our content to buy products. You may need to register to get full access to all of the content. Please also see our Privacy and Cookie Policy.

(5) All copyright, trademarks and all other Intellectual Property Rights in the Website and our content remain at all times vested in us or our licensors. This means that you must not breach any of our rights nor interfere with the proper workings of the Website.

4 SUPPLY OF WEBSITE

(1) The Website is available on an “as is” and “when available” basis so we use our reasonable endeavours to supply the Website but are not responsible for any failure to provide it. We may, without any liability, alter the Website or contents without prior notice.

(2) In addition, we make no warranty against electronic virus, worms or any other defect or problems which may occur in respect of any viewing or use of the Website. We will not be responsible for any loss or damage whatsoever caused resulting from a failure to provide or where a virus or defect occurs as a result of any email attachment or document we send to you.

(3) We make every effort to ensure that anything displayed on our Website, including any content, is displayed as accurately as possible but cannot be responsible for variations. What you see (particularly in so far as colours and shapes are concerned) depends on your display and settings and we cannot guarantee that this will be accurate.

(4) We reserve the right to vary or withdraw products or make changes to the price of products without any notice.

5 THIRD PARTIES

The Website may include links to third parties, including those who also offer you products and services (e.g. payment services). When you click on any links you may be forwarded to third party websites. We do not recommend, endorse nor have any control or responsibility over the third parties or their websites and it is your responsibility to ensure that you understand the terms and condition of the third parties and their websites.

6 LIABILITY AND INDEMNITY

  • To the extent that the law allows, we will not be held responsible for any damage, or loss whatsoever caused by your use of the Website.

(2) In the unlikely event that you have any right, claim or action against us, then your claim will be limited to the price of the products you purchased which are the subject of the complaint or the sum of £20, whichever is greater

(3) You agree to completely indemnify us against all claims, liability, damages, losses, costs, and expenses, including any legal fees, known and unknown, arising from or in any way connected with your breach of your obligations under our terms and conditions and policies.

7 PRIVACY & DATA PROTECTION

(1) Please specifically refer to our Privacy and Cookie Policy which will explain our use of information, including our use of cookies.

8 GENERAL TERMS – applies to all use and purchases

(1) We reserve the right to transfer, sell, assign, delegate, convey, rent, subcontract or share all or any part of the rights, duties or obligations and provision of the Website.

(2) Waiver – Nothing in our terms and conditions or policies and no express or implied waiver by us in enforcing any of our rights under any agreement shall prejudice our rights to do so in the future.

(3) Force Majeure – We will not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside our reasonable control, including but not limited to, acts of God, accidents, war, fire, strikes, lock outs, failure of any communications including telecommunications or computer systems, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and we will be entitled to a reasonable extension of our obligations.

(4) Invalidity and severance – Each clause or any part at all of our terms and conditions and policies is to be regarded as independent of the others.  This means that should any clause or any part at all of our terms and conditions and policies be found to be unenforceable or invalid, it will be severed and will not affect the enforceability or validity of the rest of our terms and conditions and policies.

(5) Our terms and conditions and policies will be interpreted, construed and enforced in accordance with English law and will be subject to the exclusive jurisdiction of the English Courts.